Refund policy
1. Returns
You may request a return within 14 days of receiving your order.
If your order is damaged or incorrect please contact us within 48 hours of receiving your order with photos so we can resolve the issue quickly.
1. Returns
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) must be provided
Certain items may not be eligible for return due to hygiene or safety reasons.
2. Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or clearance items
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Items showing signs of use or damage caused after delivery
3. Return Process
To start a return, please contact us at: thesparkletheory@outlook.com
Include:
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Your order number
-
Reason for return
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Photos (if the item is damaged or defective)
Once your return request is approved, we will provide instructions for returning the item.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is:
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defective
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damaged
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incorrect due to our error
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
4. Contact Us
For any return or refund questions, contact us:
Email: support@thesparkletheory.com
To be eligible for a return:
-
The item must be unused and in its original condition
-
The item must be in its original packaging
-
Proof of purchase (order confirmation or receipt) must be provided
Returned items due to change of mind will be issued a credit note for the order total (not including postage costs).
Refunds will only be issued for damaged items/orders.
2. Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Final sale or clearance items
-
Items showing signs of use or damage caused after delivery
3. Return Process
To start a return, please contact us at:
Include:
-
Your order number
-
Reason for return
-
Photos (if the item is damaged or defective)
Once your return request is approved, we will provide instructions for returning the item.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is:
-
defective
-
damaged
-
incorrect due to our error
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
5. Refunds
For damaged items/orders only -
Once your return is received and inspected, we will notify you of the status of your refund.
If approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear in your account.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
7. Exchanges
We currently replace items only if they are defective or damaged.
If you need a different item, we recommend placing a new order and returning the original product.
8. Contact Us
For any return or refund questions, contact us:
Email: thesparkletheory@outlook.com